Customers can seek a return for qualifying defective or non-defective products and may also pursue an exchange.
Eligibility and timing
Customers have 30 days after delivery to apply. Non-defective merchandise must be new, unused, unaltered, and accompanied by the original packaging, tags, and accessories. Change-of-mind, preference, and wrong-item selections are examples of non-defective returns.
How returns and exchanges work
The return method is mail. Use the complimentary label included in the package, expect no restocking charge, and wait for authorization before sending anything.
Provide the order ID, purchase email, and a description of the concern. If the item is damaged, defective, wrong, incomplete, or materially unlike its description, attach photos or video showing the product and package. Exchange fulfillment can occur only while suitable stock is available.
Refunds
Refund processing takes 10 days after approval and returns funds to the original payment method.
Contact
Questions can be directed to the following contacts:
Email: problemasinventados@gmail.com
Mailing address: 464 E 19th St, Cheyenne, WY, 82001, US
Phone: (307) 384-9320